WE ARE USUALLY ASKED ABOUT

How long does it take to deliver my item?

Average delivery time is 10 days. However, depending on the destination at times it can take up to 4 weeks for item to arrive as we do not charge for the delivery and use affordable delivery methods dispatching from China.

Where are you based?

Sophie Dibou is a London, United Kingdom based designer jewellery brand with workshops in China. We do not have yet a showroom only an online store. But the showroom idea is very strong and is something that we are seriously contemplating in the near future.

What is your return policy?

You can return or exchange the unwanted item within 14 days of the delivery day, no questions asked as long as the item arrives back in the original state.

What is you privacy policy?

We take privacy seriously and with the accordance of the recent GDPR laws. Please read more about our privacy policy here:

https://sophiedibou.com/privacy-policy/

My item did not arrive after 30 days? What do I do?

All of our shipments are tracked. We will be always able to track it back and advise on where about of your item. Please feel free to get in touch with us on irina.nour@gmail.com and we will advise you further.

I am buying several items exceeding £200? Can I get a discount?

Depending on the items you are purchasing, yes, we can give you a discount. Please reach out to us on irina.nour@gmail.com

I am in a rush and want my item asap. Can you ship my product faster?

Yes, we can ship products faster. Usually, there is a very hefty price tag for expedited delivery. The delivery with EMS which takes from 7-15 days will cost you around £35. Please get in touch with us if you wish to use this delivery method.

Is it really 925 silver and precious stones?

Yes, all of our products are made of 925 silver, unless otherwise stated in the product description. We use affordable quality precious stones coupled up with zirconia stones. Please always refer to the product description.

DIDN'T FIND THE ANSWER?

Do you have further questions? Please feel free to get in touch with us and we gladly answer all your enquiries.

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