Shipping & Returns

Delivery And Return Policy

We deliver to most of the countries worldwide. If your country is not on the list please CONTACT us so we can arrange a custom delivery for you.

Standard delivery time is 3-14 working days from the dispatch depending on your country.

We offer free shipping on all orders above 170 GBP  (or equivalent in USD or EUR). The cost of shipping orders below 170 GBP to UK an US is 9.99 GBP.
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We entrust our deliveries to carefully selected couriers such as FEDEX, UPS, DHL or Royal Mail, depends on your country. We are not liable for any local taxes, which must be paid according to the destination country's legislation. Only one delivery charge will be applied to your order, providing that it is all being delivered to the same address. If you require multiple delivery addresses then please place a separate order for each delivery address.

Please note that delivery times may be longer during busy periods or holidays. We cannot specify the exact time of your delivery, just the possible timeframe and a confirmation email will be sent when your package is on its way. If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information.

Stock permitting, all "Sized Items" orders are usually dispatched within 48 hours, and notification of the dispatch is sent to you by email. In the event that an item is temporarily out of stock, we will notify you of the delay. We will dispatch your order as soon as the item arrives back in stock, and send you an email to confirm that your order has been sent.

"Sized Items" - items, which are readily available in the online store to purchase in the client's corresponding size.

In the instance of "made-to-measure" goods the every individual garment takes up to two weeks to produce from the moment of receiving all the necessary client's measurements. After that the garment will be dispatched and the delivery can take u3-14 working days from the dispatch depending on your country.

"Made-to-Measure" Goods - items, which require client's measurements (Specified in Measurement Section) to be taken by client and supplied to us for the specific garment production.

RETURN POLICY:

SOPHIEDIBOU.COM will provide a free 14-day return policy during which a customer may return an item that is undamaged, unworn, and unused with tags still attached. SOPHIEDIBOU.COM will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. Customers shall CONTACT the SOPHIEDIBOU.COM with any requests for return and the retailer will then contact the brand.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please note that Ruche & Hues does not refund. Their products are custom made and In very specific cases, where a faulty item or a wrong product has reached you, they will process a refund after duly inspected by the team. For exchange, they entertain very few orders depending on the reason for exchange. Changing your mind after receiving the product does not qualify for exchange. In case a customer receives a damaged product, they need to inform us within 24 hours of receipt in order to claim refund for Ruche & Hues. Ruche & Hues products are fragile; and, any damage due to personal handling will not be eligible for faulty return.

We reserve the right to refuse a return or exchange if the merchandise does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Goods that are returned with damages, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.

In cases not covered by this Delivery And Return Policy, issues are solved individually by negotiations of the parties.

Size Chart
WOMEN CLOTHING SIZE GUIDE
We created this table to help you to find the right size for you.

The garment model, style, fabric, and treatment may affect the way it fits. If the fit differs from the standard, this will be stated on the product page.

 

 

How to measure yourself

 

1. Waist: measure around your waist at the navel
2. Chest: measure yourself at the front from armpit to armpit at the widest point
3. Hips: measure around the hips at the widest point below the navel

 

 

Find your size from your body measurements.

International size

UK Size

Denim [waist]

Bust

Hip

XXS

4

23

16.1-16.9

30.7-32.7

XS

6

24-25

16.9-17.7

32.7-33.9

S

8

26

17.7-18.5

34.3-35.4

M

10

27-28

18.5-19.3

35.8-37

L

12

29

19.3-20.1

37.4-38.6

XL

14

30-31

20.1-20.9

39- 40.2

XXL

16

32

20.9-21.7

40.6-41.3

XXXL

18

33

21.7-22.4

41.7-42.9

XXXL

20

34

22.4-23.2

43.3-44.5


 

WOMEN SHOES SIZE GUIDE

We created this table to help you to find the right size for you.

The garment model, style, fabric, and treatment may affect the way it fits. If the fit differs from the standard, this will be stated on the product page.

European size

US size

UK Size

Japanese size

Chinese size

34

4

1

21

21

34.5

4.5

1.5

21.5

21.5

35

5

2

22

22

35.5

5.5

2.5

22.5

22.5

36

6

3

23

23

36.5

6.5

3.5

23.5

23.5

37

7

4

24

24

37.5

7.5

4.5

24.4

24.4

38

8

5

25

25

38.5

8.5

5.5

25.5

25.5

39

9

6

26

26

39.5

9.5

6.5

26.5

26.5

40

10

7

27

27

40.5

10.5

7.5

27.5

27.5

41

11

8

28

28

41.5

11.5

8.5

28.5

28.5

42

12

9

29

29

42.5

12.5

9.5

29.5

29.5

If you have any additional questions please CONTACT US.