SophieDibou.com Return & Refund Conditions
- Only items received within 14 days can be refunded unless the defect in the product quality.
- Items returned must be unopened or in good condition with the original packaging. We do not accept a returned item that has been opened, damaged, or altered in any way.
- Please contact us as soon as you would like to make a refund. We do not accept returned items that are sent back by you directly without checking with us first.
- You are responsible for return shipping charges.
- The after-sale warranty is 14 days upon receiving the parcel (according to the logistic information).
Quality problems (ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.
Please do not throw the lens and lens packages before your problem is solved.
We have several different packages, while the colour of lenses from different packages may be different.
- Please check the items whether they are damaged or with the wrong colour before you open them.
- Each order has only one after-sale privilege.
- Replace, return or refund is not available if the colour is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.
Our after-sales support can be reached at hello[at]sophiedibou.com