After receiving your order confirmation email, we will process all orders within 1 to 3 business days (excluding weekends and holidays). You will receive another notification when your order is shipped. We offer low-cost shipping to all countries worldwide apart from Cuba, Ukraine, Iran, Crimea, Syria, and North Korea.:
We ship thousands of items each month and partner with carriers like USPS, FedEx, DPD, and DHL to give you the best possible shipping experience.
The courier option will be selected automatically based on your country of residence. Shipping charges for your order will be automatically calculated and displayed at checkout.
Shipping Rates in EUR/USD*
Shipping Rates in GBP*
* These shipping times are estimates, not guarantees.
Delivery times
The shipping can take between 3 to 14 days, depending on the courier method and your location.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within three working days of receiving your shipping confirmation email, please contact us at hello [at] sophiedibou.com with your name and order number, and we will look into it for you.
Customs fees
Depending on your order’s destination, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The fees vary depending on the order value, country limits, and other factors. SophieDibou.com is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
For refunds, returns and exchange policy, please visit our Refunds & Returns page. If you have any other questions about shipping and deliveries, please feel free to get in touch with us via the Contact Us form.